Customer stories

Proven strategies, real results

Use cases from brands we’ve worked with—social and video for wellness, plus always-on F&B content.

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At a glance

  • 3.4×

    More wellness social & video

  • More weekly F&B posts shipped

  • 40%

    Faster menu launches

Featured story

BIOSLIM

Slimming tea & wellness · Hong Kong

Always-on IG and short video for BIOSLIM herbal tea launches, without blank-page delays or off-brand freelancers.

Product shoots and promo drops turn into captions, Reels hooks, and short scripts the same day—still sounding like us.

Grace Lau, Marketing Lead

3.4×

social & video output

  1. Challenge
  2. Operators
  3. On-brand drafts
  4. Results
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Clients

Who we've worked with

The brands behind these use cases—F&B and wellness.

  • BIOSLIM
  • Spice Restaurant & Bar
  • PHO Bay
  • ÓNA
  • a tavola Bar & Grill

How teams use Basis

Challenge, approach, and results—from clinic social video to multi-venue F&B feeds.

Slimming tea & wellness

BIOSLIM

Hong Kong

3.4×

social & video output

Grace Lau · Marketing Lead

Challenge

Every new tea flavour, promo, and retail push needed fresh captions and video lines. The feed went quiet whenever the team was buried in product and channel work.

Approach

Wellness Operator with BIOSLIM voice and claim-safe language. Brief the product footage or promo; get feed captions, Reels hooks, on-screen text, and short VO scripts in one thread.

Results

  • Shoot-to-post packs in hours instead of multi-day waits
  • Consistent brand voice across posts and short video
  • Claim-safe captions without rewriting from scratch each time
Product shoots and promo drops turn into captions, Reels hooks, and short scripts the same day—still sounding like us.

Restaurants & hospitality

ÓNA

Discovery Bay · Hong Kong

2.8×

event content output

Elena Rossi · General Manager

Challenge

A destination dining room needed weekend content that felt premium and local, but the team had no bandwidth for blank-page captions every Thursday.

Approach

Hospitality Operator locked to ÓNA’s Mediterranean voice. Weekly briefs for brunch, Josper specials, and group bookings; IG + Stories + reservation CTAs in-thread.

Results

  • Weekly social packs ready before the weekend rush
  • Event posts that match the room, not generic F&B templates
  • Clearer booking CTAs on every campaign
Brunch, grill nights, and private dining finally share one story—without sounding like a chain.

Restaurants & nightlife

Spice Restaurant & Bar

Hong Kong

weekly posts shipped

Daniel Ng · Owner

Challenge

Nightlife calendars move fast. By the time photos were captioned, the night had already passed.

Approach

Social Operator with Spice’s energy locked in. Managers drop the special and night; Operators return captions, Stories frames, and offer lines ready to post.

Results

  • Same-day turnaround for cocktail and kitchen promos
  • A recognizable Spice voice across organic posts
  • More midweek traffic drivers without extra freelancers
Cocktail nights and kitchen specials used to die in the group chat. Now we brief once and the feed stays alive.

Casual dining

PHO Bay

Hong Kong

40%

faster menu launches

Minh Tran · Marketing Manager

Challenge

Seasonal bowls and lunch promotions needed bilingual blurbs and IG posts, usually late and inconsistently written.

Approach

Hospitality Operator with PHO Bay’s warm, everyday voice. Brief the dish and offer; get menu copy, captions, and Stories in one pass.

Results

  • Menu and social language stay aligned
  • Bilingual captions without a second writer
  • Weekday lunch sets launched on schedule
New bowls and lunch sets go from kitchen to captions and menu blurbs before service starts.

Bar & grill

a tavola Bar & Grill

Hong Kong

grill special reach

Marco Bellini · Operations Lead

Challenge

Specials changed often, but social still recycled the same lines—or went silent when the team was busy on the floor.

Approach

Dedicated hospitality Operator for a tavola. Brief the cut, wine pairing, or bar night; ship captions and reservation CTAs before doors open.

Results

  • Faster specials-to-feed turnaround
  • Voice that stays Italian grill, not generic restaurant
  • More reservation-led posts, fewer captions with no ask
Grill specials and bar nights finally look as sharp online as they do on the plate.

Ready for your own story?

See Basis with your brand context, or start free and brief your first Operator today.

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